Privacy Policy
At G60 Rescue Recovery, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or interact with our website.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, address, email, phone number, and other contact details.
- Vehicle Information: Make, model, registration number, and other vehicle-related details necessary to provide our services.
- Location Data: GPS and geolocation data to locate your vehicle during roadside assistance or towing.
- Payment Information: Credit card or payment details for processing service fees.
- Usage Data: Information about how you interact with our website, including your IP address, browser type, and pages visited.
2. How We Collect Information
We collect personal information through:
- Direct Interactions: When you contact us by phone, email, or through our website to request services or information.
- Online Forms: When you fill out forms on our website, such as booking or inquiry forms.
- Automatic Data Collection: When you use our website, we may use cookies or similar technologies to collect data about your usage and preferences.
- Service Interaction: When our technicians or service providers interact with you during the provision of roadside assistance, towing, or other related services.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To schedule and deliver roadside assistance, towing, and other services you request.
- Payment Processing: To process payments for services rendered and to manage billing.
- Communication: To contact you regarding your service requests, provide updates, and respond to inquiries.
- Customer Support: To address any issues, complaints, or feedback related to our services.
- Improvement of Services: To analyze and improve the quality and efficiency of our services and website.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Protect Your Information
We take appropriate measures to ensure the security of your personal information, including:
- Data Encryption: We use secure encryption technologies to protect your data during transmission and storage.
- Access Control: We limit access to your personal information to authorized personnel who need it to perform their duties.
- Secure Payment Processing: All payment transactions are processed using secure payment gateways to ensure your financial information is protected.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party companies that help us deliver our services, such as payment processors, towing partners, or customer support providers.
- Legal Authorities: If required by law or to protect our rights, we may disclose your information to law enforcement or government agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: If your personal information is inaccurate or incomplete, you can request corrections or updates.
- Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
- Opt-Out: You can opt-out of receiving promotional emails or communications from us by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at [Insert Contact Information].
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience and collect data about how you use our services. This helps us improve website functionality and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect your user experience.
8. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, or reporting requirements.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not governed by this Privacy Policy. We are not responsible for the privacy practices of those third-party sites, and we encourage you to read their policies before providing any personal information.
10. Changes to this Privacy Policy
G60 Rescue Recovery reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. Please review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Phone: 0790 860 6060
- Email: info@g60rescuerecovery.co.uk
- Address: 4 Old Walsall Rd, Birmingham B42 1NN
By using our services or interacting with our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.